How Can We Help You?

Find answers to common questions and get the support you need

Phone Support

Call us for immediate assistance

+91 8508595166

Mon-Fri: 9AM-6PM IST

Email Support

Send us an email for detailed help

vasanth1997sep@gmail.com

Response within 24 hours

Frequently Asked Questions

Find answers to common questions

Getting Started

How do I create my first QR code?

After signing up, go to your dashboard and click on the 'QR Code' tab. Fill in your emergency contacts and medical information, then click 'Generate QR Code' to download your personalized emergency QR code.

What information should I include in my emergency contacts?

Include at least 2-3 trusted contacts with their full names, phone numbers, and relationship to you. These should be people who can be reached quickly in an emergency.

How do I update my medical information?

Go to your dashboard, click on the 'Profile' tab, and then 'Medical Information'. You can edit your blood group, allergies, medical conditions, and current medications.

QR Code Usage

Where should I stick my QR code?

Attach QR code stickers to your helmet, bike, and riding gear. Make sure they're visible and easily accessible in case of an emergency.

How many QR codes can I download?

Premium subscribers get unlimited QR code downloads. You can print multiple copies of your QR code for different locations like your helmet, bike, and riding gear.

What if someone scans my QR code?

When someone scans your QR code, they'll see your emergency contact information and medical details. This helps them provide appropriate assistance and contact your loved ones.

Account & Billing

How do I cancel my subscription?

To cancel your subscription, please email us at vasanth1997sep@gmail.com with your account details. We will process your cancellation and refund request. Your account will be cancelled immediately upon processing, but you will receive a refund for the unused portion of your annual subscription.

Can I get a refund?

We offer a 7-day money-back guarantee for Premium subscriptions. Contact our support team at vasanth1997sep@gmail.com to request a refund.

How do I change my payment method?

You can update your payment method in your account settings. Go to your dashboard and click on 'Settings' to manage your payment information.

Technical Support

The app is not working properly. What should I do?

First, try refreshing the page or clearing your browser cache. If the issue persists, contact our technical support team at vasanth1997sep@gmail.com with details about the problem.

I can't log into my account. Help!

Use the 'Forgot Password' option on the login page to reset your password. If you're still having issues, contact vasanth1997sep@gmail.com for assistance.

Is my data secure?

Yes, we use industry-standard encryption and security measures to protect your personal information. Your data is stored securely and never shared without your consent.